Definitions

• Meal Plan as used in this general terms and conditions document, refers to the main product and service purchased by the customer from Nutri Fit.
• Dashboard refers to the online client portal that allows the customer to manage their account and is accessible at www.nutrifitwell.com
• The Account Manager is the client’s designated contact person who assists with concerns, requests, changes to the plan, and complaints.
• Nutritionist refers to Nutri Fit Consultants. Nutritionists conduct body composition assessments and advise clients about the different meal plans.
• Pause days are the number of days a client can put their plan on hold (e.g., during holidays, while travelling, in Ramadan, etc.).
• Substituting is the act of replacing a dish on your dashboard.
• Chiller Bag refers to the portable insulated bag that carries all meals for the day.
• Premium Dish refers to a special meal ordered on the plan that is subject to an additional charge of AED 15.
• Paid Wastage refers to the client’s cancelled delivery, which is considered paid for and will no longer be added to the plan in the future.

General Conditions

• All clients who have completed their sign-up online are deemed to have agreed to these terms and conditions from the moment of registration until the end of their plan and also upon renewal.
• Nutri Fit Well Meal Plans reserves the right to refuse a client under the following circumstances:

• Clients with any medical conditions or health risks such as (but not limited to) pregnancy, Type 1 Diabetes, heart disease, ulcers, colitis, inflammatory bowel and/or Crohn’s disease, or any other medical conditions. Nutri Fit Well Meal Plans does not intend to provide any medical advice, diagnosis or treatment. Therefore, the company and its assignees do not take any responsibility and are not liable for any negative outcome of the meal plans for clients suffering from any medical conditions. Please seek your physician’s advice about your medical condition or any health-related matter before and after signing up for any of the meal plans.
• Clients with severe gluten allergy or celiac disease. Nutri Fit Well do not have a dedicated gluten-free section, however, our team is well-trained to ensure the separation of dishes containing gluten from gluten-free dishes to reduce the risk of allergies for gluten-intolerant customers and clients with celiac disease and trying to avoid.
• Dislike or allergies to cooked onions.
• Dislike or allergies to gluten, dairy, eggs, and nuts.
• Specific diets. Nutri Fit Well Meal Plans cannot accommodate specific diets that don’t fall within Nutri Fit’s guidelines.
• Raw and cooked capsicum (capsicums and tomatoes [all plans]).
• Clients with spice allergies, e.g., cumin or black pepper (all plans).
• Mono Sodium Glutamate (MSG) allergies or dislike (all plans).
• Vegetarian modifications to Wellness and Athlete meal plans.
• Gluten-free modifications to Wellness and Athlete meal plans.
• Nutri Fit Well Meal Plans considers any confirmation made online, over the phone and email valid and binding.
• Nutri Fit Well Meal Plans reserves the right to send emails and SMS communications to all clients unless they have been unsubscribed or made a request to unsubscribe.
• Nutri Fit Well Meal Plans reserves the right to amend these terms and conditions at any time without prior notice.

Payments, Prices, and Fees

• Clients must pay a minimum 3 full business days before the desired start date (both new subscribers and renewals). Without this, meal plan delivery will not proceed.
• All clients must pay a refundable deposit of AED 200 for the Chiller Bags and ice packs used for delivery before starting their meal plan.
• Payments can be made online through the client dashboard or using debit/credit cards from the Nutri Fit Well website.
• When you make a payment for products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.
• The cardholder must retain a copy of the transaction for their records and familiarise themselves with merchant policies and regulations.
• We accept online payments using Visa and MasterCard debit/credit payments in AED (or any other previously agreed upon currencies).

• Balance of payments for an upgrade or change of plan must be settled within 3 business days of the date of request. If this is not done, the meal plan will be shortened based on the remaining amount.
• Additional payments for any Premium Dishes, add-on dishes, loss of chiller bags, etc. must be settled at the end of the plan or whilst paying for the renewal.
• Any reschedule request or cancellation of a confirmed consultation in less than 24 hours will result in a charge of AED 250 on top of the meal plan price.

Discounts

• Nutri Fit well discounts are calculated based on the number of times the client renews their meal plan and cannot be combined with any other offers.
• Corporate discounts can be added based on the terms agreed between Nutri Fit Well Meal Plans and the other company.
• If applicable, Free weeks/days are activated only after contracted paid plan days have been utilised.
• If applicable, Free weeks/days cannot be exchanged for cash and have no monetary value or adjusted in future plans or renewals.
• In the event of cancellation or refund of a plan, any unavailed Free weeks/days cannot be exchanged as a cash refund or credit for future plans or renewals.

Delivery

• We deliver across major cities in the UAE (except out of town areas).
• Delivery must begin on the agreed start date, location and timing (morning or evening).
• Morning deliveries will be made between 4 a.m. and 10 a.m., and evening deliveries will go out between 4 p.m. and 10 p.m. (for consumption the following day). Any changes are subject to confirmation from the account manager one day before.
• Any changes to the client’s delivery—whether location or timings—must be made 3 business days in advance. Any last minute changes are subject to confirmation from the account manager.
• There may be a situation when you are unable to receive/return your chiller bag and leave it outside the door for collection. In case a bag is left unattended, Nutri Fit Meal Plans cannot be held responsible for any missing items, bags or damages to the bag and the food inside (including spoilage).
• Nutri Fit Meal Plans will not deal with or provide any services or products to any OFAC (Office of Foreign Assets Control Sanctions) countries in accordance with UAE laws and regulations.
• Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Chiller Bags & Refundable Deposit

• A chiller bag deposit of AED 200 (2 bags for 5 days) and AED 250 (3 bags for 7/6 days) is refundable at the end of the plan. If a bag is lost or damaged, a charge of AED 100 per bag will be deducted from the deposit.
• Chiller bags and ice packs must be returned to Nutri Fit Meal Plans within 180 days (6 months) of the subscription ending. This can be done by scheduling a collection through the dashboard or contacting the designated account manager. Failure to comply with this may result in an automatic forfeiture of the refundable deposit.
• Each client is assigned a set number of ice packs and chiller bags based on their meal plan. Clients with a 5-day meal plan are assigned 2 bags while clients with 7/6-day meal plan are assigned 3 bags. In case all bags have been used and are not returned, the following day’s delivery will be sent in a Styrofoam box/ carry bag.
• We recommend you to refrigerate your food immediately if delivered in a styrofoam box/ carry bag. Nutri Fit Meal Plans will not take responsibility for changes in food temperature when delivered in a cardboard box/ carry bag.

Freezers, Substitutes, and Other Plan Changes

• All freeze requests and meal substitutes must be made 3 business days in advance, either through the dashboard online or by contacting your assigned account manager.
• All freeze requests must have a resumption date within a maximum of 45 days. Nutri Fit Meal Plans will not accept any indefinite freeze request.
• Meal plan delivery schedules can be frozen for a maximum of 45 days (unless otherwise specified in the terms and conditions for an availed promotion). Should the freeze exceed the allowable duration, the client will forfeit the remainder of the plan.
• Nutri Fit Meal Plans is not responsible for any dislikes, allergies or nutritional value changes when items are changed using substitute menu by the client. Clients can refer to symbols, ingredients, calorie and macronutrient information provided on the substitute menu.
• Other change requests such as removing additional dishes, adding preferences, etc., will be applied to the client’s meal plan after 3 business days.

Dislikes, Allergies, Preferences & Medical Conditions

• Meal plans can be amended based on the calorie and macronutrient ranges assigned for each plan.
• Meal plans can be amended according to declared dislikes, allergies and preferences of the client only. Nutri Fit Meal Plans is not liable for adverse reactions to any food consumed in case the client fails to inform us of any dislikes or allergens before receiving the meals. We recommend disclosing all dislikes, allergies, preferences and medical conditions before starting the plan and give as much detail as possible of the same.
• Nutri Fit Meal Plans’ kitchen does not have a dedicated gluten-free section. However, the whole team is well trained to ensure the separation of ingredients containing gluten from gluten-free dishes to minimize the risk of allergies and reactions for those with gluten intolerance and celiac disease.

Nutritionist Consultation

• The client understands that a nutrition consultation and Nutri Fit Meal Plan is not a substitute for treatment or care of diseases that are managed by a medical professional.
• Clients are advised to arrive 15 minutes prior to their scheduled appointment. The average consultation takes approximately 30 minutes to 1 hour.
• Appointments should be booked in advance in order to avoid delays and to accommodate the volume of consultations. We thoroughly appreciate your punctuality and cooperation.
• Nutri Fit Meal Plans reserves the right to reschedule a consultation if the client is late by 20 minutes or more.
• The standard consultation fees with a meal plan subscription is AED 150. In case a client chooses not to sign up to a plan and only avail consultation, the fees will be AED 250.
• Reliance on any information or products provided by Nutri Fit in relation to health, nutrition and weight loss by our nutritionist, agents or employees is at the client’s discretion. Nutri Fit Meal Plans does not intend to diagnose, treat or cure any health conditions and we hereby disclaim any and all liability in connection therewith.

Medical Conditions

• Clients understand that Nutri Fit Meal Plans cannot replace professional medical diagnosis, treatment or care for any current condition.
• Should the client be under the care of a medical professional or take prescription medication, the client understands that they should discuss dietary changes with their physician and ensure they do not terminate any prescription medication without a doctor’s consultation.
• When signed up to a meal plan, the client acknowledges that the attention they receive from their dedicated account manager and nutritionist is separate from the attention received at an expert medical facility.
• The client acknowledges that nutrition consultations do not constitute medical advice or treatment.
• Any medical issues that might negatively affect the client’s health during the meal plan should immediately be reported to the nutritionist or account manager. The meal plan will be stopped immediately and medical advice will be sought.
• As a precaution and to ensure the nutritional structure of the program fits the health conditions of its clients, Nutri Fit Meal Plans reserves the right to deny services to those with health conditions that are not compatible with the meal plan structure after consultation with our Nutrition team.
• The Nutri Fit team can discontinue the plan without client consent if we believe it to be harmful to the client’s current special condition. Additional payments for any Premium Dishes, add-on dishes, loss of chiller bags, etc. must be settled at the end of the plan or whilst paying for the renewal.
• The Nutri Fit kitchen does NOT have dedicated gluten-free, nut-free, seafood-free and dairy-free sections. However, the whole team is well-trained to ensure the separation of allergen-containing ingredients from the meals to reduce risks.
• Nutri Fit Meal Plans can’t accommodate specific diets that is not within the brand’s guidelines.
• Nutri Fit’s nutritionists, account managers, wellness advocates, brand ambassadors, management or employees are not authorised to diagnose, treat, cure or promote any health condition, and any reliance on their information, products or advice is at the sole discretion of the client. We further disclaim any and all liability arising from such use.

Mom Plan

• This meal plan is only for women who have recently given birth—either breastfeeding or non-breastfeeding women. Our nutritionists will adjust meal plan calories and requirements depending on the individual needs and goals of the client.
• This meal plan is not suitable for pregnant women or anyone suffering from medical conditions such as (but not limited to) heart disease, kidney failure, cancer or any severe illnesses. We highly recommend that you consult your physician before signing up to a weight loss program.
• Weight loss results are not guaranteed and will differ from person to person, even when following the same meal plan.
• Reliance on any information or products provided by Nutri Fit in relation to health, nutrition and weight loss by our agents or employees is at the sole discretion of the client. We do not intend to diagnose, treat or cure any health conditions, and we hereby disclaim any and all liability in connection therewith.

Pay Later with Tabby

• Tabby is a third-party payment solution that allows Nutri Fit customers to pay weekly. Pausing your Nutri Fit Meal Plan will not affect your Tabby payment schedule. Please ensure you contact Tabby directly with your payment instalment queries.
• Keep track of your instalments to avoid deductions. Sign into your Tabby dashboard or check your emails regularly to ensure you are aware of when repayments are due. This way, you’ll ensure you have funds available on the payment method. Alternatively, update your instalment with a new valid payment method to avoid late fees.
• It is always better to settle your account earlier. The Tabby plan is straightforward—buy now, pay weekly. You can always settle your account earlier at absolutely no extra cost. If you can settle your account earlier, be sure to do so to minimize the risk of defaulting on payments.
• Cancellations with Tabby can only be processed under extenuating circumstances and upon approval from the Nutri Fit Management. A 20% cancellation fee on the remaining days of your Tabby instalment plan will be applied upon making a cancellation request.
• Get in touch if you need help. Nutri Fit and Tabby are truly committed to ensuring your customer journey is as seamless as possible. If you have any questions about how Tabby works, please direct your queries to help@tabby.ai or call 800 82229.
• By choosing this payment method, you will automatically become a Tabby client and consent to their terms and conditions.

Cancellation and Refund

• Nutri Fit Meal Plans encourages all clients to fully commit on their plan as scheduled. If there is any event or reason that can hinder results and overall satisfaction, please bring it to the attention of your account manager or nutritionist for an immediate and appropriate solution.
• Should there be a request to cancel your plan, it will take effect in 3 business days. The client can transfer the remaining days to a third party or as online credit by Nutri Fit.
• Cancellations and refunds are issued only under extenuating circumstances and are subject to prior approval from Nutri Fit Meal Plans Management.
• Please allow 2 weeks for your refund to be processed and reflect in your account. All refunds are subject to a 20% cancellation fee that is applicable on the remaining number of days on the plan.
• Refunds will be processed only through the original mode of payment or transfer to the given bank account; no cash refund is applicable.

Privacy Policy

• The client acknowledges that Nutri Fit Meal Plans has the right to store personal information, which may be used to operate, provide products and services and respond to queries the client may have during and after their meal plan subscription.
• Nutri Fit Meal Plans shares delivery information of the client with our third party logistics provider. Our logistics service provider is obligated to protect client information and will not use it for any promotion or marketing purposes.
• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
• The Website Policies and Terms & Conditions may be changed or updated occasionally to meet changing requirements and standards. Therefore, customers are encouraged to frequently visit these sections and familiarize themselves with these sections in order to be updated about the changes on the website. Modifications will be effective from the day they are posted.
• Some advertisements you see on the website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers and audience segment providers. These third parties may collect information about you and your online activities, either on the site or on other websites through cookies, web beacons and other technologies in an effort to understand your interests and deliver tailored advertising. Please remember we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

Disputes and Website Terms

• United Arab Emirates is our country of domicile.
• This website is owned and managed by Nutri Fit Restaurants Management LLC.
• Any dispute or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of the UAE.
• Minors under the age of 18 are prohibited to register as users of this website and are not allowed to transact or use the website.

Contact Us

• The client can reach us on email at Info@nutrifitwell.com.
• Our address: Jumeirah Village Circle (JVC), Dubai, United Arab Emirates (UAE).
• Business WhatsApp Number: +971504123526
• Opening Hours

(Sat-Thu) 9 AM to 7 PM United Arab Emirates (GMT+4) – Friday (Day Off)